Refund policy

Article 1. Returns

COVID 19 - Conditions of return: During the pandemic period, customer service works in reduced team. Returns or product exchanges will be treated with additional time that can vary from 15 to 20 days. The usually expected delay is 10 working days for these operations.

The items sold on the Shop.Premiertechaqua.com website are new and benefit from the legal warranty. Only defective items or does not correspond to the order, will be exchanged, repaired or refunded, within 15 days of the shipping date, accompanied by the delivery form. After contacting the Premier Tech, a return number (RMA) will be provided and the carrier will be selected by Premier Tech. The credit of the product will be allowed following the receipt of the material and the conformity validation (in the new state) of the product. Returned products will have to be in all original packages.

No order will be refunded in the event that this order would be canceled before it is prepared and delivered by Premier Tech.

You can pass your ordersVia the site shop.premiertechaqua.com. You can also join us by email pta@premiertech.com By phone 1-800-632-6356, by post 1, Avenue Premier, Rivière-du-Loup, Quebec, G5R 6C1. 

Article 2. Legal guarantee

The Consumer Protection Act (the "law") grants a guarantee on all goods you buy or rent a trader. The property must be able to serve (a) for the purpose of which it is normally intended (Article 37 of the Act) (b) to a normal use for a reasonable period of time, which may vary depending on the price paid, the contractual provisions and the conditions of use (Article 38 of the Act).

 

Article 3. Conventional guarantee

In addition to the suspected legal warranty, the Premier Tech ensures that the goods sold is adequate for normal use, and that it is free of defects of design or defects for a period of eighteen months from the six months. (6) Month following the date of shipping of the equipment by Premier Tech. During this period, Premier Tech will provide a replacement part for any defective part, at no cost, provided the customer returns said defective part to Premier Tech. Premier Tech will provide you with a return number (RMA) will be provided and the carrier will be selected by Premier Tech. The credit of the product will be allowed following the receipt of the material and the conformity validation (in the new state) of the product. Returned products should be in all original packages for the return to be considered valid. Premier Tech does not guarantee: a) materials consumable by the material (oil, fats, etc.) b) the parts subject to normal wear c) defects resulting from an inadequate, inadequate or non-compliant use of the user manual Hardware (too intensive use, inadequate storage, inappropriate maintenance, climatic, chemical, electrical or mechanical influences, etc.) d) labor costs and the transport of relative persons relating to the replacement of the defective part.

If within the warranty period The Customer repairs the material, through the workman manufacturer, of one of its employees or by a third party other than an authorized representative of Premier Tech, Premier Tech may refuse to honor any claim that could have been covered by the original manufacturer's warranty or the conventional guarantee.

Premier Tech excludes any liability if within the warranty period the client proceeds, by one third other than an authorized representative of Premier Tech, to any modification, processing, repair or dismantling of the material. This warranty will cease to apply from the discovery of one of the situations described above and Premier Tech may refuse to honor any claim which could have been covered by the warranty. In this case, the customer will have to fully assume the costs of repairing the equipment. Premier Tech responsibility for its obligation to be guaranteed will not be able to exceed the cost of equipment.


Article 4. Customer Responsibility

It is the responsibility of the client to use the Premier Tech acquired equipment in a safe way, according to the advice, standards and recommendations contained in the Hardware Operation and Maintenance Manual, and which will be shipped to the Customer at the time of the delivery. Premier Tech will inform the customer when delivering the risks inherent in the operation and the use of equipment and Premier Tech will provide the necessary instructions and put in place the appropriate security measures in order to eliminate them and/or decrease them, in Agreement with quality standards and standards and safety to which Premier Tech is held. The customer must send the subsequent owner the warranty documents, user manual, Premier Tech matches.


Article 5. Cancellation and defects

If the client is lacking to fully respect the terms herein, for any reason whatsoever, and that it has not remedied its defect after the expiry of a period of ten (10) days following the Sending a notice to this effect, Premier Tech may, at its discretion, suspend the execution of its obligations, if any.